How do I know you have received my order?
You will receive confirmation via email once your order has been placed through our website. It will detail your order quantity, item(s) description, the total cost of your purchase as well as your customer number. You will also receive an email from our payment providers Protx as well confirming your order. You will also receive a second e-mail confirming that your order has been despatched.

Checking your Order Status

• Unauthorised - there has been a problem with your credit/debit card payment
• Authorised - payment received, thanks! Now awaiting despatch
• Being Picked - your order is in the process of being picked and packed by our warehouse staff
• Shipped - your order has been shipped and you should have received an email confirmation letting you know the parcel tracking ID

Returns and Refunds

If you cancel your order you will have your payment refunded once we have received the goods back in good condition (unopened, still sealed and in a condition that the goods can be re-sold). We will not refund the original shipping costs unless agreed with you. We would normally refund the original shipping costs if the goods are faulty or damaged.

We will not refund your cost of shipping the goods back to us unless agreed with you. We would normally refund your costs of shipping the goods back to us if the goods are faulty or damaged.

If you wish to return your order back to us you must request an RMA number from us through our Customer Support Area. This RMA number must be included with the goods when returning them back to us. You must also return goods via a Recorded Delivery service. If we do not receive the goods back from you it is your responsibility to make a claim to Royal Mail and we cannot, unfortunately, refund you.

To request a return/refund please contact us through our Customer Support Area and please ensure you tell us your order ID or your full name and address so we can trace your order. Once we have received the goods along with the RMA number and satisfied ourselves that the goods are in a sealed and re-saleable condition we will credit your card or issue a cheque refund depending upon your original payment method. This policy does not effect your statutory rights as a consumer.

We reserve the right to deduct 5% off of the total purchase price to cover our credit card costs incurred when you placed your order. If we have stock your credit card is charged and we incur this cost irrespective of whether the goods are shipped or not.